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Returns and Exchanges

We want you to be happy...

...with your purchases from our store. Please contact us before placing an order if you have any questions about our products or would like a swatch to check colour. Please choose carefully as you are not entitled to a refund if you simply change your mind or if the colour isn't what you were after.

If you have a problem...

...please contact us immediately and we will endevour to correct it. Please examine all shipments immediately upon receipt and contact us within seven days of receipt. If defective or incorrect merchandise is received, we will replace them at our cost or organise a refund if a replacement isn't available.

Damaged and missing packages

If you receive goods damaged through transit, it is vital that you keep the damaged packaging that they came in and contact us immediately. Postal insurance is only valid if all the packaging is kept for inspection, without this evidence, there is no proof that your parcel was damaged in transit.

We cannot be held responsible for missing goods if an incorrect delivery address was quoted at time of order. To ensure that your parcel is delivered safely, please check your postal address details very carefully before you confirm the order.

Requesting a refund 

If you wish to return an item, you must contact us within 7 day of the initial delivery date. Returns & refunds are not accepted after 7 days of customer receipt. At our discretion we may accept returns for exchange or refunds provided the goods are in as new condition and we can re-sell them. However, please remember, when returning items, the customer is solely responsible for all shipping costs. So, we advise you to choose carefully. We may impose a handling charge on the refund.

Authorisation must be obtained from Busy Thimbles, prior to the return of any goods, via email, telephone or facsimile. All returned goods must be in good condition and in the quantity supplied in the original order.  Please ensure that you re-package the goods that you are returning securely, as we cannot offer refunds for goods that are damaged in transit .

Subject to Change 

All prices advertised on this web site and on our written material are subject to change without notice.

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